At BFE Sportswear, we are passionate about delivering premium, custom-designed teamwear that represents your team’s identity with pride. We understand the importance of your personalized football kits, and we are committed to ensuring every piece meets your expectations.

Due to the customized nature of our products, we have specific guidelines for returns and refunds to maintain fairness and quality assurance for all our customers.

Non-Returnable Items

As each item is custom-made to your team’s unique specifications, our products are not eligible for return or exchange. To avoid any inconvenience, we encourage you to double-check all details—such as sizes, designs, and personalization instructions—before placing your order.

Manufacturing Errors or Defects

In the rare instance that you receive a faulty product due to a manufacturing error, we’re here to make it right. If the fault lies on our side, we offer the following options:

  1. Replacement: We’ll remake and send you the corrected teamwear item(s) as quickly as possible, free of charge.
  2. Refund: If a replacement isn’t suitable, we can issue a full refund for the defective item(s).

Reporting an Issue

Your satisfaction matters to us. If there’s an issue with your order, please let us know by following these steps:

  1. Contact our support team at 07878 77 1449 or email us at sales@bfesportswear.co.uk within 14 days of receiving your order.
  2. Provide your order number, a detailed explanation of the issue, and clear photos of the affected product(s) showing the defect.

Exceptions

We are unable to accept returns or provide refunds for the following scenarios:

  • Errors caused by incorrect details provided during the ordering process (e.g., wrong sizes, misspelled names, or incorrect design approvals).
  • Damage resulting from improper care, misuse, or normal wear and tear during matches or training.

Our Commitment to Your Team

At BFE Sportswear, we know how important it is for your team to look and feel unified on the pitch. Every football kit we create is a testament to our dedication to quality and our passion for supporting teams like yours. If you’re ever unsatisfied due to our error, we’ll make it right—no questions asked.

Thank you for trusting us to create your teamwear. We’re honored to be part of your journey, and we’re here to support you every step of the way.

For assistance, reach out to us at 07878 77 1449 or sales@bfesportswear.co.uk. Together, let’s ensure your team is always ready to perform at its best!